Financing For General Service & Referral Patients
Outpatient care is the care that is entirely completed on the day of your animal's visit. Our payment policy requires payment in full at the time of completion of outpatient care. Payment options include cash, check, Visa, Mastercard, Discover, or American Express (Coble Only) credit card, and CareCredit loans.
If your animal is hospitalized, you will receive an estimate of the likely cost range (low and high) for at least the first 24 hours of care to help you plan. This is only a preliminary estimate and may change if your animal needs more care or testing. Your doctor will update your estimate daily, if needed. If you do not receive this information from your doctor, please ask him/her to explain costs and feel free to call and ask for updates.
We require a deposit equal to 50 percent of the high end of the initial estimate. We cannot provide care to your animal without this payment.
We will work with you to find ways to make payment. If more care or testing is required beyond the initial estimate, additional payment must be made before care is given.
If you have an outstanding bill, we cannot provide additional services until the past-due balance is paid in full.
Payment in full must be made at the time your animal is discharged. Payment options include cash, check, Visa, Mastercard, Discover, or American Express (Coble Only) credit card, and CareCredit.
If you would like to use Care Credit for your bill —please visit https://carecredit.com and complete the process prior to your appointment.
We also work with many of the available pet insurance plans. However, it is typically the pet insurance provider that determines which veterinary facilities are eligible for coverage (often based on things like accreditation, available services, etc.) as well as which services they will cover. Be sure to check with the insurance provider before seeking services for which you will want to submit a claim for reimbursement.
Additionally, unlike what you may be accustomed to with human medical coverage, you as the pet owner will most likely be required to pay for services up front and then receive reimbursement after submitting claims to the insurance company.
Our accounting office can answer your billing questions. We will work with you to offer treatment options that take cost into consideration. We value you and your animals and want to continue our relationship with you.